Frequently asked questions
Tell Me More About The G.Y.M. Wig
The Giving You More Wig is a 100% Raw Human Hair Wig designed to be worn while working out or highly active. The G.Y.M. Wig is designed to be fastened to your head to insure a secure fit utilizing our 3-Point lock headband system, allowing our Patent Pending Dri fit headbands to be completely detachable and interchangeable; paired with our lightweight and ventilated design, The G.Y.M. Wig is the most comfortable, stylish, yet secure wig on the Market.
Can you Wash, Style, and Chemically Process The G.Y.M. Wig?
Yes, The G.Y.M. Wig is made with 100% Raw Virgin Human SouthEast Asian Hair. The hair is in its most natural state, so we highly suggest that you treat The G.Y.M. Wig as if it’s your own. Use good quality shampoo and conditioning products. Conditioning your hair is very important to keep it soft and manageable.
Can I Swim in The G.Y.M. Wig?
Yes, you can swim in salt or chlorine water. We highly suggest that you wash and detangle your hair immediately after your swim.... Adding a leave In conditioner spray is perfect in keeping The G.Y.M Wig’s hair soft and detangled
Can I Sleep in The G.Y.M Wig?
You can sleep in your G.Y.M. Wig, however we highly suggest that you don’t. The G.Y.M works best as a day wig worn during high activity or while on the go.... Taking The G.Y.M Wig off at night will ensure it’s longevity.
What do I do if the Cap size is too small or big for my head?
Please keep in mind our large cap sizes fit: 22”-23” inch head circumference and our medium cap size fits head circumference size 20.5”- 21.5”. Please Contact us if you wish to order a smaller cap size.
Why does the hair appear shorter than the length listed
Normally, wavy or curly hair shrinks due making it’s curl appear shorter than the actual length. You can try to measure the hair by pulling it straight and measuring from the root (top) to the ends (tip). This method will ensure that you see it’s true length.
Can I wash my G.Y.M Lock Headband:
We highly recommend rinsing your headbands with water between workouts. As well as washing on the gentle cycle with delicate laundry detergent and air drying to not disturb the dri-fit fabric and velcro
The G.Y.M (Giving You More) Wig Returns/Refund & Shipping
Your satisfaction is our top priority at The G.Y.M. Wig. If for any reason you are unhappy with your purchase, please make sure to contact us immediately via email at email@example.com within 7 days of receipt.
If you have any problems with order/product/payment please contact us (within 3 days of delivery) before starting any return process. If you return the items without contacting us within the 3 days of delivery date, we will be unable to process your refund and will make a complaint upholding our policy. All unauthorized returns of any products will not be accepted. All return information will be sent to you after contacting us.
WE ASK YOU KEEP YOUR BILLING ADDRESS AND SHIPPING ADDRESS THE SAME. WE DO NOT SHIP TO P.O BOXES. MAKE SURE YOU'RE ENTERING IN THE CORRECT BILLING ADDRESS THAT'S ASSOCIATED WITH YOUR BANK CARD. IF YOU DON'T ENTER THE CORRECT BILLING ADDRESS ASSOCIATED WITH YOUR CARD, THE PAYMENT WILL NOT BE PROCESSED.
How long is processing, shipping, and handling?
Processing takes 4-5 Business days for your order to be shipped out. Processing occurs Monday-Friday. (If you ordered on Friday your order will be processed on the next business day which is Monday excluding holidays).
When will my tracking number start to update?
After receiving a tracking email, Shipping Activity will become available after 24hrs. Your Tracking Number will come to your email. Please check your spam folder if you don’t see it inside your inbox.