Frequently asked questions
The Giving You More Wig is a 100% Raw Human Hair Wig designed to be worn while working out or highly active. The G.Y.M. Wig is designed to be fastened to your head to insure a secure fit utilizing our 3-Point lock headband system, allowing our Patent Pending Dri fit headbands to be completely detachable and interchangeable; paired with our lightweight and ventilated design, The G.Y.M. Wig is the most comfortable, stylish, yet secure wig on the Market.
Yes, The G.Y.M. Wig is made with 100% Raw Virgin Human SouthEast Asian Hair. The hair is in its most natural state, so we highly suggest that you treat The G.Y.M. Wig as if it’s your own. Use good quality shampoo and conditioning products. Conditioning your hair is very important to keep it soft and manageable.
For curly textures, we recommend a leave-in conditioner at least 3 times a week detangling gently starting from the tips of the hair up to the roots. For Wavy and Straight textures, we suggest a conditioner wash once a week or as needed. We recommend using a deep conditioner on the G.Y.M Wig once a month.
We highly suggest you avoid using heavy oils or heavy styling products. When using heating tools, we suggest that you use a good quality heat protectant. Dry Shampoo is also recommended to keep wigs fresh between workouts.
The G.Y.M. Wigs are made with hair that’s of a natural dark brown color. If you choose to color or lighten the hair, do keep in mind once virgin hair is treated in any way, it is no longer considered “virgin” hair, and therefore we recommend that you get your G.Y.M Wig colored or processed by a licensed hair care professional. Also consult with a licensed professional on the care of color treated or lighten hair. *Be sure to read The G.Y.M. Wig Care instructions that’s provided with your Wig located on the Tag*
You can sleep in your G.Y.M. Wig, however we highly suggest that you don’t. The G.Y.M works best as a day wig worn during high activity or while on the go.... Taking The G.Y.M Wig off at night will ensure it’s longevity.
Yes, you can swim in salt or chlorine water. We highly suggest that you wash and detangle your hair immediately after your swim.... Adding a leave In conditioner spray is perfect in keeping The G.Y.M Wig’s hair soft and detangled
Please keep in mind our large cap sizes fit: 22”-23” inch head circumference and our medium cap size fits head circumference size 20.5”- 21.5”. Please Contact us if you wish to order a smaller cap size.
As well, keep in mind that inside of The G.Y.M Wig there’s adjustable straps and combs to where you can loosen or tighten for your own comfort.
Be sure to follow us @TheGymWig on IG, Facebook, and Youtube for in depth video tutorials on how to properly measure your head for the correct fit as well as how to properly install your wig.
We highly recommend rinsing your headbands with water between workouts. As well as washing on the gentle cycle with delicate laundry detergent and air drying to not disturb the dri-fit fabric and velcro
Normally, wavy or curly hair shrinks due making it’s curl appear shorter than the actual length. You can try to measure the hair by pulling it straight and measuring from the root (top) to the ends (tip). This method will ensure that you see it’s true length.
Your satisfaction is our top priority at The G.Y.M. Wig. If for any reason you are unhappy with your purchase, please make sure to contact us immediately via email at email@example.com within 7 days of receipt.
Any unauthorized returns will not be accepted. All merchandise returns must be unworn, unwashed, uncut, undyed, and kept in original condition with the original package and tags attached along with gift
Processing takes 4-5 Business days for your order to be shipped out. Processing occurs Monday-Friday. (If you ordered on Friday your order will be processed on the next business day which is Monday excluding holidays).
Domestic Regular Flat Rate Shipping is 7-14 Business days depending on your location. International Shipping is 7-20 Business days depending on your location..
WE ASK YOU KEEP YOUR BILLING ADDRESS AND SHIPPING ADDRESS THE SAME. WE DO NOT SHIP TO P.O BOXES. MAKE SURE YOU'RE ENTERING IN THE CORRECT BILLING ADDRESS THAT'S ASSOCIATED WITH YOUR BANK CARD. IF YOU DON'T ENTER THE CORRECT BILLING ADDRESS ASSOCIATED WITH YOUR CARD, THE PAYMENT WILL NOT BE PROCESSED.
IF YOU SEE A PENDING TRANSACTION ON YOUR CARD AFTER BEING DECLINED IT WILL FALL OFF AND IT'S ONLY SHOWING YOU AN ATTEMPT TO MAKE THE TRANSACTION.
PLEASE SHIP TO AN ACTUAL ADDRESS, AS WE DO NOT SHIP TO P.O BOXES.
If you have any problems with order/product/payment please contact us (within 3 days of delivery) before starting any return process. If you return the items without contacting us within the 3 days of delivery date, we will be unable to process your refund and will make a complaint upholding our policy. All unauthorized returns of any products will not be accepted. All return information will be sent to you after contacting us.
We highly recommend shipping packages via USPS, Fed-Ex, or UPS with tracking numbers for convenience, as we are not responsible for lost or stolen packages. After our confirmation, and upon a satisfactory inspection of the return product (tags still attached, unworn, not styled) The G.Y.M. Wig will then issue a refund. All refunds will incur a $20 restocking fee due to loss of freight & handling.
Once the refund process is complete, we will send you an email to notify you that we have received your returned item. Then your refund will be processed, (with the $20 restocking fee reflected) a credit will automatically be applied to your credit card or original method of payment. Please allow 3-6 business days for the credit to reflect. We do not offer any exchanges at this time.
After receiving a tracking email, Shipping Activity will become available after 24hrs. Your Tracking Number will come to your email. Please check your spam folder if you don’t see it inside your inbox.
If you haven’t received a tracking number after 3 days from placing your orders please contact customer service at firstname.lastname@example.org.
To ensure a quick delivery all orders are processed daily, So orders cannot to be altered or changed once your payment is complete.
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